Return & Refund Policy

We want you to love what you ordered. If something isn't right, here's how returns and refunds work at Soyala.

Returns

We have a 5-day return policy — you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition you received it
• Unused and unworn
• With original tags attached
• In its original packaging
• Accompanied by your receipt or proof of purchase

To start a return, contact us at thesoyala@gmail.com. If your return is approved, we'll send you a return shipping label along with instructions on how and where to send your package.

Please note: items sent back to us without first requesting a return will not be accepted.

For any return questions, reach out anytime at thesoyala@gmail.com.

Damages & Issues

Please inspect your order as soon as it arrives. If an item is defective or damaged, or if you received the wrong item, contact us immediately so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items cannot be returned:

• Perishable goods (such as food, flowers, or plants)
• Custom or personalized products (such as special orders)
• Personal care goods (such as beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items
• Gift cards

If you have questions or concerns about a specific item, please get in touch — we're happy to help.

Exchanges

The fastest way to get the item you want is to return the item you have, and once that return is approved, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we'll notify you whether the refund has been approved.

If approved, you'll be automatically refunded via your original payment method. Please note that it can take some additional time for your bank or credit card company to process and post the refund.

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Questions? Contact us at thesoyala@gmail.com